When you walk into Woolgoolga Mowers, you know something’s different straight away. There’s no brightly lit showroom with acres of machines, no teenagers trying to sell you equipment they know nothing about and no pushy salespeople driven by the need to meet unrealistic targets. What’s more, having just celebrated their 7th year in business, Steve, Valinda and their team, are very happy.
To them, ‘best and fairest’ is far more important than ‘player of the year’ and this is reflected in the way they do business. According to Steve O’Neil, managing partner and head mechanic,” the best way to serve a customer is by providing them with the facts, then encouraging them to make the decision that best meets their short, medium and long term needs”. When this philosophy is then backed up by Steve’s extensive mechanical and industry knowledge, it leads to a level of customer satisfaction that is second to none.
“Thanks guys: that is exemplary service” – Phil and Wendy, Corindi.
“Nothing is too much trouble and I know I can always ask them for help. I have yet to stump Steve with a technical problem (despite many attempts), and that’s most comforting” – Dave Facer.
Valinda, senior partner and customer service manager, goes on to say “We aim to make your visit to our shop as pleasant as possible. This philosophy may not be great for the sales figures, but we get repeat business because our customers are happy to recommend us to their friends. As active community members, we listen to our customers and what’s going on in our community, and we are passionate about having the right equipment or advice for the job, every time. ”
So, give them a visit at Unit 1, 4 Hawke Drive, and be pleasantly surprised at the help and support you will get for your outdoor power equipment this autumn.